Unable to Receive Emails on Jira Service Management

Question

Dear Atlassian Support,

I am experiencing an issue where emails are not being received in Jira Service Management for both of the created IDs. Here are the details of the issue:

* Issue Summary:

* Emails are not being received in Jira Service Management for the following email IDs:

* opsupport@jobizo.atlassian.net

* techsupport@jobizo.atlassian.net

* This issue persists across different email providers.

* Expected Behavior:

* The system should receive and process incoming emails as tickets or notifications.

* Actual Behavior:

* No emails are being received in Jira Service Management.

* No error messages or logs indicating the issue.

Please assist in troubleshooting this issue. Looking forward to your guidance.

Best regards,

Marc -Devoteam- · Answer

Hi @pratika

Welcome to the community.

@Nikola Perisic is correct or check in your JSM project the Customer Notification Logs.

This option is under the Project Settings option in the sidebar

Nikola Perisic · Answer

Welcome @pratika

What is usually happening that these emails have been put on the supression list by Atlassian. To see this, you need to go to Settings > System > Admin email audit and see if these emails are appearing here, so you can unblock them.