I need some assistance with Jira and how to configure certain access and actions.

Raymond Correa

1st question - How do we grant a user access to the Plans feature inside jira?

I have a user who needs access and unsure where to add that user to gain access to the plan feature?

https://imgur.com/a/UMDfuKR

2nd question: In this project we have this one project called CRM, we have two categories in this board, To do & Backlog. In the backlog category we have a ticket status set for Ready for Dev and when we move it over to the to do category, the status of that ticket gets changed from Ready for Dev and changes it To Do. Is this expected behavior? is it possible to change it?

https://imgur.com/a/daxsEmZ

Brant Schroeder

@Raymond Correa 

1. You can follow the instructions here to ensure a user has access to plans.  If you are not a Jira Admin you will need to work with them to get it setup.  https://support.atlassian.com/jira-software-cloud/docs/set-permissions-in-advanced-roadmaps/    It is important to remember that Plans respects project permissions so the users will need to have access to the projects contained in the plan.
2. I am making the assumption that this is a company managed project.  Jira issues transition on a board by issue status (https://support.atlassian.com/jira-work-management/docs/workflows-and-statuses-for-the-board/ ).  I would suggest learning more about them and workflows (https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-workflows/ ).  The board is configured to move the issue through the workflow. https://support.atlassian.com/jira-software-cloud/docs/configure-a-company-managed-board/