This occurred on March 25th around 00:15 EDT (GMT -4).
The problem is no longer occurring but it caused issues then and couldn't get data from the customer. Was there some maintenance occurring during that time?
HI @Ginette Gagne
Welcome to the community.
There is still an ongoing maintenance window, see: https://status.atlassian.com/
So it could have been maintenance based on your instance hosted in an affected location
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