Automatically show next work item/issue when adding a comment as "Reply to customer"

Céline - Maestrel

Hi,

Working on JSM queues:
I would like to automatically be shown with the next work item once I have replied to the customer.

I currently have Automation rule so "When a comment is added (by agent as "Reply to customer") → update the status (to "Waiting for Customer")".

I would like as well to view automatically the next work item (without having to click on the arrow or go back ot the queue).

Is it possible? I could not find this functionality.

Thank you!

Regards,
Céline

Jim Knepley - ReleaseTEAM

Hi @Céline - Maestrel 

What I think you're trying to do is move to the next issue in a JSM queue after commenting on an issue, without any additional actions on your part.

I don't think that's possible without an add-on. Internally, issues seem to only know about themselves. They don't have any context about the search results they're seen in.

I like the idea, though. That might be a good feature to suggest to Atlassian.