Custom Field Datepicker Timezon

Philipp Reisinger_u4wju4

Hi!

 

We use a Datepicker in a Customer Form to set the subject for outgoing emails. However, the time is off by one hour, and the Datepicker does not support the 24-hour format.

 

Things i tried:

* convertToTimeZone(Europe/Vienna)

 

Made it worse, 2h off.

 

Many thanks cheers

 

 

Philipp Sendek _catworkx_

Hi @Philipp Reisinger (great name, btw! :-)),

You can look at the following configuration items to sort out the two issues you've mentioned:

Timezone of Date Pickers

This can be related to the Default user time zone setting which you'll find under the Administration (Cog) -> System (7th row from the top, right underneath the installed languages and the Default language). This dictates the default timezone for the site which might be off.

The other one would be the personal timezone of users using the date picker. If you tested this out yourself, you can check your personal timezone under your Avatar icon -> Manage Account -> "Account preferences" tab -> Time Zone (bear in mind that this setting is globally for your account and not just for this particular site)

 

24h Format for Date/Time Picker

There are two places where you can change the way Jira handles and shows the time and date format across the site:

Going to Administration (Cog) -> System -> Advanced Settings (button in the top right corner).
You can follow this documentation including further links to determine the right settings for you: https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-settings/
But for Austria, I suppose the following should be fine.
jira.date.picker.javascript.format dd.MM.yyyy
jira.date.picker.javascript.format %d.%m.%Y
jira.date.time.picker.java.format dd.MM.yyyy HH:mm
jira.date.time.picker.javascript.format %d.%m.%Y %H:%M

Following this, go to Administration -> Look and Feel. Here at the bottom you have similiar settings and the following should be fine for Austria:
Time Format HH:mm
Date Format EEEE HH:mm
Complete Date/Time Format dd.MM.yyyy HH:mm
Day/Month/Year Format dd.MM.yyyy
Use ISO8601 standard in Date Picker Yes

 

I hope that solves your problems. If you, feel free to reach out here and we'll look into it.

Greetings to lovely Austria
Philipp