Confluence Cloud Calendar Event Reminders Not Triggering

unknown

Dear Community,

 I am currently working with Confluence Cloud and have added events to the calendar(Birthday, Vacation), enabling email reminders. However, I am facing an issue as no email reminders have been triggered.

Could you please advise on how to ensure that event reminders are sent to users? At the moment, we are relying on this method, but we plan to transition to team management in the future, which might simplify the process.

I referred to an article (Add reminders for events) for guidance, but the problem persists as no reminders are being sent. Any insights or suggestions would be greatly appreciated.

Thank you in advance for your help.

Kind Regards,

Sofiya Borisova

Laura Campbell

Hi @[deleted]and welcome to Community!

I assume you're referencing this documentation page https://support.atlassian.com/confluence-cloud/docs/add-reminders-to-events/

It mentions that reminders are sent to users that have added the events to their "My Calendar" page. That may be the problem. 

To add calendars, users need to open the Apps option in the navigation bar, then select Calendars (more details here https://support.atlassian.com/confluence-cloud/docs/delete-or-remove-a-calendar/)

Note this is different from the calendars visible in your private space (although you could add the same ones so it looked similar).