How can my users submit Service Desk issues by email?

Question

For a support system it's quite normal for users to expect to submit issues by email, not have to use a web interface.

Nic Brough -Adaptavist- · Answer

Hmm, that sounds like there's a problem on Cloud.  I'd raise that with Atlassian support, because it looks like you've done everything right to me, and it's the Cloud JIRA falling over.

gcc111 · Answer

Thanks for the answer, but I'm afraid it doesn't work.

The documentation says "Once invited, your new agents will receive an email with a link to your service desk project and be automatically added to the Service Desk Team project role and service-desk-users license group." But they don't. I get this email:image2016-1-16 14:29:41.pngBut when I click on the button and set a password, I end up at a blank homepage:

And it thinks that I'm not logged in (see the "Log in" link in the top right) and I have no access to anything. Thanks, Chris.

Nic Brough -Adaptavist- · Answer

See https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html