Unable to Create Ticket in Freshservice from Customer Jira Instance (403 Error)

Mahipal Singh_f97unw

Hello Team,

I am encountering an issue while trying to create a ticket in Freshservice using the API from our customer Jira instance. The request works successfully when initiated from the internal Jira instance and postman. However, when attempting to do the same from the customer’s Jira instance, I receive a 403 Forbidden error.

Could you please help investigate and assist with resolving this issue?

Regards,

Mahipal Singh

Philipp Sendek _catworkx_

Hi @Mahipal Singh ,

are both Jira sites you've tested Cloud or is one an onpremise / Data Center site?
This sounds like it could be related to an IP blocklisting in which one site and your IP when using Postman is allowed, but the other site isn't.
This allowlist would be in Freshservice / on the target system and the issue should be troubleshot there - at least that's my opinion judging from the info you've provided.

Another reason could be that there is an issue with your authentication when running it from the customer site - but I expect that you've ruled that out as you've copied the script 1:1?

Is there something you can share with us that helps throubleshoot this further?

Greetings
Philipp