We are experiencing an issue with the JIRA mobile app's notification system that is affecting our ability to respond to critical system issues during out-of-hours shifts. The current notification alert only rings for 2-3 seconds, which is not sufficient for alerting our out-of-hours personnel in a timely manner.
Due to the short duration of the alert sound, it is often missed, and there is no option to customize the tone or duration of the notification. This is causing significant concerns, especially when critical systems experience downtime and require immediate attention.
We kindly request your assistance in addressing the following:
Customizable Alert Tone: We would like to have the ability to set a custom notification sound or choose from a wider range of tones that are more easily recognizable and can grab the attention of out-of-hours personnel.
Extended Notification Duration: It would be highly beneficial if the alert could ring for a longer duration, allowing enough time for it to be noticed and acted upon by the person on call.
Could you please advise if there is a solution or workaround to make these changes to the JIRA mobile app's alert system?
