Knowledge Article - Portal Search Articles vs Summary Suggested Articles

Brandon Roulhac

Hi,

We would like to have the Portal search pull up any available article when searching by key words. (this is already working)

However, we would like to have a different type of article show when someone is filling in the Summary of a ticket.

Is there a way to distinguish which articles show for the Portal search vs the Summary?

Thanks

Christopher Yen

Hi @Brandon Roulhac , welcome to the community!

You can limit which knowledge articles show per Request Type, using labels. 

Under Project Settings > Knowledge base you can control article suggestions based on request form and limit what shows based on labels