How to remove a due date from an Incident which was in place when converted from a Task ticket?

Question

Task tickets allow you to set due dates, whereas incident tickets don't have due dates, you can set review dates instead.

However, if you convert a Task ticket with a due date still showing to an Incident ticket.  when you then click into the incident ticket there is no due date showing anywhere. But if you go back one level to list of Issues in the 'triage' queue, the due date shows against the entry line for the ticket. If this is in the past and the ticket is still open, we are unable to remove it from the queue.

You can click on the due date in the issue area and cannot see how you can remove it?

Matthew Paxton · Answer

Hi Anandhi. thanks for your quick reply. As the Due Date does appear in the details section of an Incident ticket you can't remove it. The issue is still there, but I have a found a workaround of just removing the filter part relating to Due Date from the issues area, for my purposes. this has removed them from the inbox issue area, which I was wanting. The only other thought I had was that I would have had to convert the ticket back to task type remove the due date and then change back again to incident although that would have been time consuming.

Anandhi Arumugam _Cprime_ · Answer

Hi @Matthew Paxton Can you check if the Due Date field is present on the screens used by the Incident issue type. If yes, please remove if you don't want due date on Incident issue types. Hope this is helpful!