Ideas we have archived are no longer showing in Archive

Question

On Jira Product Discover, when we mark an idea as Done, we move it into Archive. This was working fine but now it appears almost every Archived idea is missing from the Archive and we're not able to find the issues anywhere on Jira Product Discovery. On the Archive screen there are no filters on and nobody would be deleting them from Archive.

None of the support documentation suggests they would be automatically deleted after a set period of time.

Is there a way to stop Archive ideas disappearing?

Nathan Phillips_kcvugf · Answer

Hello @James,

Thank you for reaching out on the Community!

For this situation, I think it would be good if we investigated further.

Would it be ok if I were to submit a ticket on your behalf?

Or, you can navigate to the link below and submit a support ticket with the JPD team so we can double-check on the documentation to ensure we share the right information. 
https://support.atlassian.com/contact/

Sean Sullivan · Answer

I just noticed this today as well.  Not a good development.