How to handle Unable to invite deactivated accounts error?

Question

Hi, is there anyone can help me about this error?

I am inviting a new Jira user with different domain, and this is a normal thing in our company. I have already deleted lots of suspended users and having enough free user I think.

However, error below is persistent. What is causing this issue?

Reynier Y. De Lara · Answer

I’m still encountering the error and currently looking into a resolution.
The issue does not occur when the user is within the same domain, it only appears when inviting an external domain.

Claudia Cazacincu · Answer

Hi @Sergei Troshin ,

I'm encountering the same errors as @Reynier Y_ De Lara do you have any other suggestion what I can check?

Thank you in advance,

Claudia Cazacincu · Answer

Hi @Reynier Y_ De Lara ,

Could you please let me know how did you solve your issue?

I'm encountering the same errors when I'm trying to invite 2 new external users and I've checked them in the system and they are not deactivated users.

Restore suspended users in Atlassian Cloud | Atlassian Cloud | Atlassian Documentation

Thank you,