{{smart values}} condition

Question

I created a rule as below:

First value: {{issue.created.diff(now).businessDays}}

Condition: less than

Second value: 1

But when the rule runned

, it said: "The following issues did not match the condition", no idea why it could not passed, the result should be less than 1

Duc Thang TRAN · Answer

Hello @Riven Jing It will take complex automation to try to replace the function of the SLA plugin. In my opinion, you can be inspired by this approach using the smart value {{issue.created.dayOfWeek}}. If First Condition:Check if {{issue.created.dayOfWeek}} is greater than 5. That means the day is either 6 or 7, which corresponds to Saturday or Sunday. Second Condition:Use {{issue.created.toBusinessDay.diff(now).Days}} is less than 1 (but keep in mind there can be inconsistent data, For example, if the ticket was created on Saturday, March 15 at 13:00, the smart value {{issue.created.toBusinessDay}} will return Monday, March 17 at 13:00 ) Then action : If First Condition: {{issue.created.dayOfWeek}} is less than or equal to 5 Second Condition {{issue.created.diff(now).Days}} is less than 1 Then action : But this method works if your team operates 24/7, since "1 day" in date-time calculation equals 24 hours.It’s better than dividing by 8 hours (assuming your team works 8-hour shifts) using diff hours Hope this can help

Riven Jing · Answer

Hi @Mahesh Shinde ,

But I want to exclude the weekends when I compare the date difference. For example, if the Jira was created on Friday and we change the status of the jira on the next Monday, the "Within SLA" should also be "Yes".

Thanks

Mahesh Shinde_k4hefc · Answer

Hi @Riven Jing

If you try to compare the date difference in hours instead of buiseness days then let me know if it works for you.

Regards,

Mahesh Shinde