Is there an issue with the Team Field?

Kemal Solmaz

Jira field "Team" values don't appear in any issue type's view/edit screen, but I can see all those team on issue creation screen, also on the "teams" tab. The Team field in Jira no longer populates the Team values that existed previously on view/edit screen. 

This used to work until today. We are not able to assign a Team value using the ‘Team’ drop down. This is critical to us being able to assign tickets to different DEV teams when new tickets are created.

 

Acceptance Criteria

You’re able to select a value when clicking on the ‘Team’ field.

Felipe Perez _ServiceRocket_

Hi Kemal!

 

I'm Felipe from ServiceRocket support team.

It sounds like the Team field is not displaying values on the issue view/edit screen, even though it's available during issue creation and in the Teams tab. Since this was working before and suddenly stopped, here are some potential causes and troubleshooting steps:

1. Check Field Configuration in Screens

Go to Project Settings → Screens Ensure that the Team field is present in the Edit and View screens.

Sometimes, a misconfiguration might cause the field to appear only in the Create screen.

2. Check the Field Context and Custom Field Settings

Go to Jira Settings → Issues → Custom Fields

Find the Team field and check its Context settings to make sure it applies to the relevant issue types and projects.

3. Verify Team Permissions and Visibility

If you’re using Atlassian Teams, ensure that the teams are correctly shared and accessible by your users.

Try re-adding or selecting teams via the Atlassian Teams tab to confirm visibility.

4. Check for Atlassian System-Wide Issues

Since this issue started suddenly, it may be related to a system-wide change. You can check for any reported incidents on the Atlassian Status Page

5. Workaround:

Use a Temporary Custom Field If you urgently need to assign teams, consider creating a custom field as a temporary workaround.

You can then set up an automation rule to map it back to the Team field when the issue is updated.

Helpful Resources

Atlassian Teams in Jira

Two Ways to Update the Team Field

If none of these steps resolve the issue, I recommend reaching out to Atlassian Support for further investigation. 

Best,
Felipe