"Update your display driver" message on Whiteboards

Andy Gladstone

Good afternoon Community!

Has anyone else had the new navigation and interface experience enabled in the organization and received this message when accessing a Whiteboard? I am using Google Chrome, and hardware acceleration is turned on, but even after refreshing I am still getting this message. Any workarounds?

Additionally, I find it odd that the error message is pointing the user to a random computer support site - anyone have insight in to this?

https://www.computerhope.com/issues/ch002154.htm

Thanks!

 

Dirk Lachowski_b0vz9b

I would open a support request. While hardware acceleration is a requirement - see https://support.atlassian.com/confluence-cloud/docs/browser-support-and-settings-for-whiteboards/# - you wrote that it‘s enabled. If you still see this error, it’s unlikely that you’ll find help here. This would also notify Atlassian of that confusing link.