Want to customize SLA Calendar/Work Week Response Times

Question

I would also like to change our SLA response times to reflect 8 a.m. to 5 p.m. Monday through Friday. Currently, we have the 24/7 Calendar (Default) selected.

The option to select the Sample 9-5 Calendar wouldn't work for us. When I click the Calendar icon at the top of the Service level agreements page, I see the Sample 9-5 Calendar.

Is there a way to create a custom calendar for 8 a.m. to 5 p.m. Monday through Friday?

Jill Tunick · Answer

Thank you so much, Florian.

Florian Bonniec · Answer

Hi @Jill Tunick

You can create a new calendar then assign it to your current SLA goals

Set up SLA calendars | Jira Service Management Cloud | Atlassian Support

Regards