Notificiation from Ticket system

Question

Hello Community
We have a client who would like to turn off notifications on some statuses, they still want to receive when we write something to them or change the status to closed, but because they create so many tickets with us, they would like to be free to receive a message if we change the status to "Pending"

We have said that it is not possible, but have also said that I would ask if it is on the roadmap in the future.
Thx in advance.
Kenneth

Kenneth Ejner Schläger · Answer

Hi @Bogna Krystian_Deviniti_ 
Yes and thank you

Bogna Krystian_Deviniti_ · Answer

Hi @Kenneth Ejner Schläger

Do I understand correctly that as a Customer Portal user, you want to limit email notifications when the status changes in the workflow? 🤔

Marc Koppelaar · Answer

Hi @Kenneth Ejner Schläger

Welcome to the community.

I have no recollection that something like this is on the roadmap.

You can create automation rules that based on transition to a certain status will provide the customer with a notification.

The customer just can't enable or disable this.

The Cloud raoadmap can be found here, https://www.atlassian.com/roadmap/cloud