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Use Jira API to post a request for new Jira creation, "read ETIMEDOUT" is returned

Zhishang Zheng

Use Jira API to post a request for new Jira creation, although we see a new Jira ticket is created, the request seems successful, we get a "read ETIMEDOUT":

```

syscall: 'read',

code: 'ETIMEDOUT',

errno: 'ETIMEDOUT',

```

Since there is a timeout, we could not provide a request id for you.

We would provide the created Jira, and the time when the issue occurs.

Jira: https://synaptics.atlassian.net/browse/VSSDK-33831

Time: March 17, 2025 at 3:36 PM(GMT+8)

Accepted answers

All comments

Vishal Biyani_2pr07j

@Zhishang Zheng

Can you share more details like which JIRA APIs are you using?

What is the payload that you are passing?

Zhishang Zheng

@Vishal Biyani , could you kindly take a look at this data? Sorry for the formation..

2025-03-17 03:35:49PM API Request Original Error: AxiosError: read ETIMEDOUT
at Function.AxiosError.from (/usr/src/app/node_modules/axios/dist/node/axios.cjs:836:14)
at RedirectableRequest.handleRequestError (/usr/src/app/node_modules/axios/dist/node/axios.cjs:3010:25)
at RedirectableRequest.emit (events.js:314:20)
at ClientRequest.eventHandlers.<computed> (/usr/src/app/node_modules/follow-redirects/index.js:14:24)
at ClientRequest.emit (events.js:314:20)
at TLSSocket.socketErrorListener (_http_client.js:427:9)
at TLSSocket.emit (events.js:314:20)
at emitErrorNT (internal/streams/destroy.js:92:8)
at emitErrorAndCloseNT (internal/streams/destroy.js:60:3)
at processTicksAndRejections (internal/process/task_queues.js:84:21) {
syscall: 'read',
code: 'ETIMEDOUT',
errno: 'ETIMEDOUT',
config: {
transitional: {
silentJSONParsing: true,
forcedJSONParsing: true,
clarifyTimeoutError: false
},
adapter: [ 'xhr', 'http' ],
transformRequest: [ [Function: transformRequest] ],
transformResponse: [ [Function: transformResponse] ],
timeout: 0,
xsrfCookieName: 'XSRF-TOKEN',
xsrfHeaderName: 'X-XSRF-TOKEN',
maxContentLength: -1,
maxBodyLength: -1,
env: { FormData: [Function], Blob: null },
validateStatus: [Function: validateStatus],
headers: AxiosHeaders {
Accept: 'application/json, text/plain, */*',
'Content-Type': 'application/json',
Authorization: 'Basic Hidden value',
'X-Atlassian-Token': 'no-check',
'User-Agent': 'axios/1.4.0',
'Content-Length': '2477',
'Accept-Encoding': 'gzip, compress, deflate, br'
},
paramsSerializer: { serialize: [Function: bound paramSerializer] },
baseURL: 'https://synaptics.atlassian.net',
url: 'https://synaptics.atlassian.net/rest/api/3/issue',
method: 'post',
data: '{"fields":{"summary":"[CI][Hidden value][Hidden value][Hidden value][Hidden value] Hidden value auto test failed","issuetype":{"name":"Bug"},"project":{"id":"10750"},"customfield_10569":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"[Testing objective]"},{"type":"hardBreak"},{"type":"text","text":"Hidden value auto test"}]},{"type":"paragraph","content":[{"type":"text","text":"[Testing Steps]"},{"type":"hardBreak"},{"type":"text","text":"Fill with suite.log"}]},{"type":"paragraph","content":[{"type":"text","text":"[Actual Results]"},{"type":"hardBreak"},{"type":"text","text":"Fill Actual Results here"}]},{"type":"paragraph","content":[{"type":"text","text":"[Expected Results]"},{"type":"hardBreak"},{"type":"text","text":"Fill Expect Results here"}]},{"type":"paragraph","content":[{"type":"text","text":"[Frequency of occurrence]"}]},{"type":"paragraph","content":[{"type":"text","text":"[Additional Information]"},{"type":"hardBreak"},{"type":"text","text":"1.AndroidBootloaderTest auto test first failed at build 202503140405. Last pass at build:","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"hardBreak"},{"type":"text","text":"Log: "},{"type":"text","text":"Hidden Value","marks":[{"type":"link","attrs":{"href":"Hidden Value"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"[Testing Environment]"},{"type":"hardBreak"},{"type":"text","text":"Image: "},{"type":"text","text":"Hidden Value","marks":[{"type":"link","attrs":{"href":"Hidden Value"}}]}]}]},"reporter":{"id":"5a7bef10ddc5483fd4677239"},"assignee":{"id":"5a7bef10ddc5483fd4677239"},"customfield_10586":[{"value":"Platypus"}],"customfield_10960":[{"value":"Android_U_GMS"}],"components":[{"name":"AMP"}],"customfield_10293":{"value":"S2_Critical"},"versions":[{"name":"HART 25r1"}],"customfield_10382":[{"name":"5a7bef10ddc5483fd4677239"}]}}',
httpsAgent: Agent {
_events: [Object: null prototype],
_eventsCount: 2,
_maxListeners: undefined,
defaultPort: 443,
protocol: 'https:',
options: [Object],
requests: {},
sockets: [Object],
freeSockets: {},
keepAliveMsecs: 1000,
keepAlive: false,
maxSockets: Infinity,
maxFreeSockets: 256,
maxTotalSockets: Infinity,
totalSocketCount: 1,
scheduling: 'fifo',
maxCachedSessions: 100,
_sessionCache: [Object],
[Symbol(kCapture)]: false
}
},
request: Writable {
_writableState: WritableState {
objectMode: false,
highWaterMark: 16384,
finalCalled: false,
needDrain: false,
ending: false,
ended: false,
finished: false,
destroyed: false,
decodeStrings: true,
defaultEncoding: 'utf8',
length: 0,
writing: false,
corked: 0,
sync: true,
bufferProcessing: false,
onwrite: [Function: bound onwrite],
writecb: null,
writelen: 0,
afterWriteTickInfo: null,
bufferedRequest: null,
lastBufferedRequest: null,
pendingcb: 0,
prefinished: false,
errorEmitted: false,
emitClose: true,
autoDestroy: false,
bufferedRequestCount: 0,
corkedRequestsFree: [Object]
},
writable: true,
_events: [Object: null prototype] {
response: [Function: handleResponse],
error: [Function: handleRequestError],
socket: [Function: handleRequestSocket]
},
_eventsCount: 3,
_maxListeners: undefined,
_options: {
maxRedirects: 21,
maxBodyLength: Infinity,
protocol: 'https:',
path: '/rest/api/3/issue',
method: 'POST',
headers: [Object: null prototype],
agents: [Object],
auth: undefined,
family: undefined,
lookup: undefined,
beforeRedirect: [Function: dispatchBeforeRedirect],
beforeRedirects: [Object],
hostname: 'synaptics.atlassian.net',
port: '',
agent: [Agent],
nativeProtocols: [Object],
pathname: '/rest/api/3/issue'
},
_ended: false,
_ending: true,
_redirectCount: 0,
_redirects: [],
_requestBodyLength: 2477,
_requestBodyBuffers: [ [Object] ],
_onNativeResponse: [Function],
_currentRequest: ClientRequest {
_events: [Object: null prototype],
_eventsCount: 7,
_maxListeners: undefined,
outputData: [],
outputSize: 0,
writable: true,
_last: true,
chunkedEncoding: false,
shouldKeepAlive: false,
_defaultKeepAlive: true,
useChunkedEncodingByDefault: true,
sendDate: false,
_removedConnection: false,
_removedContLen: false,
_removedTE: false,
_contentLength: null,
_hasBody: true,
_trailer: '',
finished: false,
_headerSent: true,
socket: [TLSSocket],
connection: [TLSSocket],
_header: 'POST /rest/api/3/issue HTTP/1.1' +
'Accept: application/json, text/plain, */*' +
'Content-Type: application/json' +
'Authorization: Basic Hidden value' +
'X-Atlassian-Token: no-check' +
'User-Agent: axios/1.4.0' +
'Content-Length: 2477' +
'Accept-Encoding: gzip, compress, deflate, br' +
'Host: synaptics.atlassian.net' +
'Connection: close' +
'',
_keepAliveTimeout: 0,
_onPendingData: [Function: noopPendingOutput],
agent: [Agent],
socketPath: undefined,
method: 'POST',
insecureHTTPParser: undefined,
path: '/rest/api/3/issue',
_ended: false,
res: null,
aborted: false,
timeoutCb: null,
upgradeOrConnect: false,
parser: null,
maxHeadersCount: null,
reusedSocket: false,
host: 'synaptics.atlassian.net',
protocol: 'https:',
_redirectable: [Circular],
[Symbol(kCapture)]: false,
[Symbol(kNeedDrain)]: false,
[Symbol(corked)]: 0,
[Symbol(kOutHeaders)]: [Object: null prototype]
},
_currentUrl: 'https://synaptics.atlassian.net/rest/api/3/issue',
[Symbol(kCapture)]: false
},
cause: Error: read ETIMEDOUT
at TLSWrap.onStreamRead (internal/stream_base_commons.js:209:20) {
errno: 'ETIMEDOUT',
code: 'ETIMEDOUT',
syscall: 'read'
}
}

Vishal Biyani_2pr07j

The way the details have been dumped can't be comprehended. With the availability of tools like ChatGPT this task has become lot easier.

Looks like you are using Axios with Node.js. The payload that is being used may be too big.

Can you try this code and see if this helps you move forward? if this works, then you can expand the payload till it breaks.

const axios = require('axios');
const https = require('https');
const axiosRetry = require('axios-retry');

// Setup retry mechanism
axiosRetry(axios, {
retries: 3,
retryDelay: (retryCount) => retryCount * 2000, // Exponential backoff
retryCondition: (error) => axiosRetry.isNetworkOrIdempotentRequestError(error),
});

// Configure Axios instance
const apiClient = axios.create({
baseURL: 'https://synaptics.atlassian.net/rest/api/3',
timeout: 10000, // 10-second timeout
httpsAgent: new https.Agent({ keepAlive: true }),
headers: {
'Content-Type': 'application/json',
Accept: 'application/json',
Authorization: 'Basic <hidden>',
'X-Atlassian-Token': 'no-check',
'User-Agent': 'axios/1.4.0',
},
});

// Define the payload
const issuePayload = {
fields: {
summary: '[CI] Test Failed',
issuetype: { name: 'Bug' },
project: { id: '10750' },
description: {
type: 'doc',
version: 1,
content: [
{ type: 'paragraph', content: [{ type: 'text', text: 'Test details here' }] },
],
},
reporter: { id: '5a7bef10ddc5483fd4677239' },
assignee: { id: '5a7bef10ddc5483fd4677239' },
},
};

// Send the request with error handling
(async () => {
try {
const response = await apiClient.post('/issue', issuePayload);
console.log('Issue created:', response.data.key);
} catch (error) {
console.error('Failed to create issue:', error.message);
if (error.code === 'ETIMEDOUT') {
console.error('Request timed out. Check network or server status.');
}
}
})();

Zhishang Zheng

@Vishal Biyani

In our code there is already retry logic. But as we find out, sometimes even when the new Jira is successfully created via API http request, the request returns a timeout, then retry will create a duplicate issue.

So using retry might be a dangerous option for us.

I think if you could get the request id from below info, then a lot of details could be achieved from it. Not sure whether it's possible or not to get the id though.

Jira: https://synaptics.atlassian.net/browse/VSSDK-33831

Time: Around March 17, 2025 at 3:36 PM(GMT+8)

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