child ticket automations Stopped working suddenly

Question

Hi All! I created some automations to auto-populate the sub-task ticket fields from the parent tickets about 6 months ago. Today I observed that the rule isn't working as expected. I see no logs, no actions performed. When i do create a sub-task, it doesn't fill up the fields automatically. Any ideas what might be wrong?

Tanu Bhasin · Accepted Answer

this is from a test board, no logs at all.

this is the rule config:

Bill Sheboy · Accepted Answer

Hi @Tanu Bhasin -- Welcome to the Atlassian Community!

There was an automation outage / slow down yesterday, so perhaps that is still impacting capacity: https://jira-software.status.atlassian.com/incidents/xwthpprq7mhr

As the rule execution backlog gets caught perhaps your rule will return to normal operations.  If you do not see the rule triggering within a few hours, please post an update so the community can offer suggestions.

In the interim, what is the scope of your rule in the "Rule details" section and are you creating issues in the same project scope as the rule?

Kind regards,
Bill