Unable to update the Assignee value

Question

Hello,

I'm trying to assign a ticket to a team member, but once I enter her name, an error message pops up:

We couldn’t update the Assignee valueYou can try again in a few minutes, or refresh the page.

We couldn’t update the Assignee value

You can try again in a few minutes, or refresh the page.Can you please direct me how to solve this issue?Thanks

Sherry Vedadi · Answer

Hi, were you able to find out what the issue was?

Prachi Bolar · Answer

Thank you for your reply

Please raise a ticket here : https://support.atlassian.com/contact/

support will have to check the user account from backend to see what the issue is

Thank You,

prachi

Anitha R Nair · Answer

Hi @Prachi Bolar ,

We are also facing the same issue. Eventhough user is having required permission to assign the tickets, but Jira is not allowing and just throwing "We couldn’t update the Assignee value You can try again in a few minutes, or refresh the page".
Tried in different browser, cleared the cache.. but nothing worked.

Can you help us here.