i have a transition from "Work in progress" to " Waiting for customer" after customer responds it should go back to "work in progress" only not to any other status.Note: we have two transition from "waiting for customer" to "open" and "work in progress".
Hi @Sachin Guttala
Create an automation rule that acts on comment as the main action, validate that the comment is not internal and that the status is "Waiting for customer".
If all is correct, then transition the issue to "Work in progress".
Hi @Marc -Devoteam- , seems promising, but this happens when the customers make a comment, so there should be a condition that checks if the user is indeed customer and from there automation can continue.
Hi @Nikola Perisic
Yes, there is one by default, by using a user condition in the automation rule.
In this condition you can specify if user who triggers the rule is a customer or not a customer.
see simple example, based on above.
Yeah, this is what I've meant.
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