Unable to edit ticket details/fields of closed issues for few issue types

srikanth_rao

Hello.

I have few issue type (Initiative, Spike and Epics) which when closed does not allow me make changes to the fields, I always need to reopen the ticket to make the changes and then close the ticket again.

This issue is to a specific project the same issue types are editable in another project.

I am not sure what and where I need to check to see how to manage/allow editing after a ticket is closed.

Any help will be appreciated!

Thank you,
Srikanth

Dan Breyen

Hi @srikanth_rao I found this article in Atlassian's Knowledge Base about editing the properties of the status to allow it to be edited after it's closed.

Edit Closed Issues 

That would at least be something to look at.

Hope that helps.