Atlassian changed my product from free to standard in the same moment that my organization lost your organization administration user.
Than I havent more organization administrator user to prepar my paymant and change my plan.
HI @Andressa Dias welcome to the community! Do you happen the user ID & password for the old administrator? That will help with this process.
If the number of users went beyond the free license amount, I know Atlassian will move you into the Standard License.
I requested Support to help you out with this issue. If you don't have that account, they will need to verify some account information first.
Hope that helps.
Hi @Andressa Dias It looks like Jira and JSM have been deactivated on that site for missing payment information. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3441575 requesting to reactivate those products. Someone from the customer advocate team should be able to do that and help further here.
Regards,
Andy
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