I want to see all customers earlier request easy always when customer do new request

Question

To help our customer as quick as possible, it would be nice to see customers earlier requests when I get customers new request to in progress.

is it possible to get some link to customers requests automatic to customers new request?

Lucas Knorr · Answer

For this you could build an automation rule, which fetches the issues which have previously been created by users of the same organization of the reporter, which could looke like this

Lookup Issues Smartvalue:

reporter in organizationMembers({{issue.organizations.name}})

Setting the Lookup Issues to Customfield of your joice Smartvalue:

{{#lookupIssues}}
* {{key}}
{{/}}

You want to adjust the trigger of this rule and set it to "Issue created". Also you propably will have to create an additional text (paragraph) field to write the issues to.

Satu Rajala · Answer

That is good, I would like to see all requests of that organization which member this one reporter is :)

in one organizations may be several members and they may sometimes do request from the same matter - so it would be nice to get quick check all of those requests conserning that organization

Lucas Knorr · Answer

@Satu Rajala you can just hover over the image of the reporter within the reporter field. You will get access to the previously reported issues by this user.