Why are my tickets disappearing?

Question

I'm a content designer - I sometimes clone design tickets and move them to my board. Today, there were 3 tickets that various team members did this with, to put things on my board. None of the tickets are visible on my board, however, and we can't figure out why.

unknown · Answer

I'm not sure what to take a screenshot of, since the issues are missing.

There is only one type of issue, so when you move them to the new board there's only one option. At first I thought it was user error for a colleague who had not done this before, but even when I did it they were no longer showing up on my board.

Also, is there a way to contact customer service? I couldn't find one.

Valerie Knapp_dpp5c6 · Answer

Hi @[deleted], welcome to the Atlassian Community and thanks for your question.

I have some questions for you as well.

Do you know if this is a company-managed or team-managed project?

Does the project have more than one issue type?

If so, do the issue types have different workflows?

For example, it may be that the hidden tickets have a different workflow and you need to toggle the view of the board to see them.

If you feel comfortable, it would also be helpful if you can share a screenshot, also anonymised is fine.

Cheers