nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Remove link to auto-reply

admin11467

I've been using Jira Service Management for a while now, and when I send an email with a request, the auto-reply inserts a link like the image “view request” or “Turn off this request's notifications”, which Is there any way to remove this on the free plan?

Accepted answers

Marc -Devoteam-

Hi @admin11467

Welcome to the community.

On the project in project setting in custom notification settings, edit the main template to remove these links.

John Funk

Hi Admin - Welcome to the Atlassian Community!

Go to Project Settings > Notifications > Customer notifications

Select Edit templates

At the bottom of the Template you can take that part out. It will apply to all Customer notifications on this Project. You will also have to do it for other projects in your Help Center if you want to take those out there.

Edit JSM Customer Notification Template.png

All comments

Marc -Devoteam-

Hi @admin11467

Welcome to the community.

On the project in project setting in custom notification settings, edit the main template to remove these links.

John Funk

Hi Admin - Welcome to the Atlassian Community!

Go to Project Settings > Notifications > Customer notifications

Select Edit templates

Edit JSM Customer Notification Template.png

admin11467

Thanks for the reply! I tried it, but it still looks like I need a paid plan for that

Marc -Devoteam-

Hi @admin11467

These option is also available on a free plan.

Just tested this.

admin11467

Thanks for the answer! As far as I tried, it looks like the picture (sorry for the Japanese) and I can't save it, if there is a mistake in the article or something, I would appreciate if you could let me know!