Rich Filters

Question

Hello.
I have please one more question according to Rich Filters.
Is it mandatory to pay for all users into the product instance or can I choose to let some of them only use the feature ? Meaning, if there are 50 users in my product instance but I want only 15 of them can use the rich filters, do I have to pay for the 50 users or can I pay for 15 users ? Thank you

Trudy P Claspill · Accepted Answer

Hello @Christine de Thibault

You pay for apps based on the number of licensed users of your Jira instance. If you have 50 licensed users, you pay for the app for 50 users.

Some apps provide a mechanism to limit which users can actually use the functionality. However, even if the app provides such a mechanism, it would be possible for you to allow all users to use it. Therefore you must pay for the app for all users.

This is documented in the FAQs on the Pricing tab for each app in the Atlassian Marketplace.

https://marketplace.atlassian.com/apps/1214789/rich-filters-for-jira-dashboards?hosting=cloud&tab=pricing

Rudy Holtkamp · Accepted Answer

Hi @Christine de Thibault ,

The Atlassian app model is such that you need to pay for all users of your highest tier.

Meaning: if you have 50 JSM users and 100 Jira users, and you want to pay for an app, you need to pay for the 100 users. See it as this: you pay for the user who can use the app, not the users who actually use the app.