Email notifications

Question

Hello,

It seems that email notifications to my address have been blocked due to a period when my email wasn't functioning properly. During that time, many bounce-back emails occurred, which led to Jira blocking my email.

Now that my email is working again, I would like to know how I can restore email notifications to my account. I’m currently on the free plan and don't have access to technical support, so any guidance on how to resolve this issue would be greatly appreciated.

Thank you!

Andy Heinzer · Answer

Hello @SupportAgent2

I found your account did have an email suppression from our side.  I have removed it.  I also removed it from any other users on your email domain.

I hope that helps,

Cheers,

Andy

John Funk · Answer

Hi Support - Welcome to the Atlassian Community!

Since you are on the Free subscription, let me see if someone from Atlassian can come help you. It is likely that your email address is on the Suppression list.