I have a service desk that should be using my default issue scheme. My default issue scheme allows subtasks. However when I click the create button in this service desk the option to create a subtask does not appear.
@Lucas Linzmeier you can't create Sub-Tasks using the standard Create button. You can only create a sub-task from an existing Task/Story/etc.
Hi @Lucas Linzmeier
Sub-taks can only be created under a parent issue.
So this also applies in JSM, you can create a sub-tasks under an Incident, Service Request etc...
Hello @Lucas Linzmeier
Subtasks can only be created as child issues under existing issues. They cannot be created using the "Create" button at the top.
Hi Lucas,
Sub-tasks are not allowed on JSM portal forms. Nor can you create a Sub-task directly anywhere in Jira. You can convert an existing issue type to a Sub-task, or you can navigate to an existing parent to-be issue and then create a Sub-task under it.
Hi @Lucas Linzmeier ,
Do you want to create subtasks as agent in Jira or as a customer on the customer portal?
I understand that. Sorry I wasn't specific enough. I am trying to use the create button in a parent issue. (See screenshot above). The "Create Subtask" option isn't there.
Do you have any issue types on level -1 in this project? For example, standard Sub-tasks.
It can't be done using the Create button. See my response above.
On your JSM project, are you positive sub-task is on the issue type scheme used, can you show a screenshot?
I won't be able to get a screenshot immediately as I'm not the admin for my account. The service desk in question wasn't assigned its own issue type scheme so I assumed it was just using the default one (which included subtasks).
With all due respect, why are you ignoring the responses that it cannot be done?
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