How to create a service request using POST request using REST API

Question

I need a well-structured payload for making a POST request via the REST API to create a service request in Jira Service Management (JSM) Cloud using Groovy script.

When I try to send, I always get 415 as response. Here is my payload

def payload = [                        requestTypeId: requestTypeId,                        serviceDeskId: serviceDeskId,                        requestFieldValues: [                            summary: summary,                            description: description,                            customfield_xxxx: url,                            priority: [                                name: "Urgent"                            ]                        ]                    ]here requestTypeId, serviceDeskId, summary, description and url are variables which are declared properly. I used to send the payload as JSON string

Marc -Devoteam- · Answer

Hi @Jayanth

Looking at you payload and the API documentation you need to use { and } not [ and ]

See, api-rest-servicedeskapi-request-post

Jayanth_39yfjq · Answer

Yes, I have set the Content-type as application/json. But still get this code

Dirk Ronsmans · Answer

@Jayanth ,

HTTP 415 is unsupported media type. When you post your request do you also set your content type?

That should be application/json