Hello,
Despite my extensive research on the subject, I haven't found anything that matches my request. I would like to ask you to help me with one of my projects.
My goal is simple: I want to create an automation rule whose purpose is to modify a field to add the value of a custom field (Assets object). I've already created a partially working rule which, when the request type is changed, adds a dedicated form, sends a comment and I want it to modify the “Service(s)” field with the value “Network”.
Despite several attempts using the interface or JSON (which I don't master), nothing worked.
Can you help me achieve this please?
