How to automate based on Cascading Dropdown custom field in the if/than satement?

Question

Hey folks,

I am using a cascading drop down for the locations at our company: the parent level is the different buidlings, and the child level is the specific rooms in that building.

I want to build a rule that will assign a ticket based on the location where a service is needed.

This is how I think it should work.

Trigger: New Issue Created

If: Issue Fields Condition equals "room name"

Then: assigne to xxx

This automation has worked for other custom fields, but not the cascading drop down. I'd really like to avoid using {{smart values}} condition as I'm hoping for multiple projects to use the same custom field and a smart value would raise the difficulty for others.

Trudy P Claspill · Answer

Hello @charles.hooghkirk

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Trudy P Claspill · Answer

@charles.hooghkirk

Based on my testing the Issue Field Value condition does not support the Select list (cascading) custom field type. You will have to use smart values.

If you want to look at only the child value of the field, the smart value would be

Trudy P Claspill · Answer

Hello @charles.hooghkirk

Welcome to the Atlassian community.

Are you trying to create one rule that will apply to multiple projects? Or are you trying to work out the details so that it can be replicated for separate projects specific rules?

Can you confirm the Types of the projects where this rul, or copies of the rule, will be used? Get the project Type information from the Type column on the View All Projects page under the Projects menu.

You said you are hoping for multiple projects to use the same custom field, but using a smart value in the rule would make this harder. What is your reasoning behind that statement?