Resolution is Empty and Resolution is not Resolved for a Release

Question

When i click on Release , i see a error like  "This release contains XX unresolved issues."

When i click on it the resolution is in Empty but the Status is Part of the Done Category .

Is it related to workflow issue ? My current workflow is free and we can change from Any status to Complete.

would having a set transition help ?

Workflow now allows to transition all status to any Status

Mikael Sandberg · Answer

And to add to @Tuncay Senturk _Snapbytes_ answer, you can find the best practices for the Resolution field here. The KB mention that you can add a transition to set the resolution existing work items, another solution that allows you to do this in bulk is to use a scheduled automation.

Tuncay Senturk _Snapbytes_ · Answer

Hello @Singh

Yes, this is definitely a workflow issue and it is a very common situation.

Jira considers an issue unresolved if the Resolution field is empty, even if the issue is in a "Done" status category.

Define a transition into "Complete" (or any Done status) with a post function that sets the Resolution field, and this would be fixed.