SLA question

Dániel Vincze_ou0l91

Hello,

i have problem to set SLA up in our Project.
Basically inside the ticket there is no SLA part, even if the ticket is already in a status where this should be already active. Please help me what am i missing, i will try to collect every settings which is already there and make some screenshots, let me know if any other info needed:

Thanks in advance,

Daniel

Marc -Devoteam-

Hi @Dániel Vincze 

Welcome to the community.

The field issue priority is a field on the request, but is the the Jira field priority?

Because this is where the SLA is responding to.

I think you have a custom field issue priority setup, you should use the field Priority.