Can't install any apps from Confluence Marketplace

Max Morphy

Hey there!
I've encountered an issue with Confluence where I just can't install any apps (free or paid, doesn't matter)
When I try to click install button, nothing happens and the app details are loading infinitely.
I tried to reload the page numerous time, changed the browser (google and opera gx don't work)

What can I do, and why is this happening?

 

Thanks,
Max Morphy

Kristian Klima_gtcuat

Hi @Max Morphy and welcome to the Community.

Presuming that you have admin rights to install apps...

It does happen sometimes, unfortunately, but it typically resolves itself within a couple of hours.

Did you try installing apps directly from the Marketplace rather than from the Confluence UI?

https://marketplace.atlassian.com/ - log in with your Atlassian account (the same you use to access Confluence).

If the problem persists, simply contact Atlassian support. After you fill in basic details, you'll see the option to start a live chat, that's the fastest way to get assistance.