Jira create issue by email, autoreply and crm

Question

Hello,

i am a begginer to JIRA. i need to implement the following:

1) get email messages from inbox and automatically create issue.
 2) Auto reply back to user (without creating user account) his issue ID.
 3) i have installed CRM but cannot access it. how?
 4) i need through CRM to create recurring tasks which inform when settled.

Are these possible through JIRA?

regards
 Stefanos

Nic Brough -Adaptavist- · Answer

1) This can be done with Jira's email handlers.  See https://confluence.atlassian.com/display/AOD/Creating+Issues+and+Comments+from+Email

2) This cannot be done - Jira only sends emails to known accounts, which means you need to create Jira users if you want to email them.  If you were not using OnDemand, then you could install other handlers that can cope with this (although it's worth mentioning that emailing non-Jira users with Jira data should be considered with your security models in mind - you could be leaking potentially secure data if you use one of the functions that email non-Jira users)

3 & 4) Not sure what you mean by "installed CRM"?  Jira is not a CRM system, but can be integrated with them - could you explain what you've done here?

Nic Brough -Adaptavist- · Answer

1) This can be done with Jira's email handlers.  See https://confluence.atlassian.com/display/AOD/Creating+Issues+and+Comments+from+Email

2) This cannot be done - Jira only sends emails to known accounts, which means you need to create Jira users if you want to email them.  If you were not using OnDemand, then you could install other handlers that can cope with this (although it's worth mentioning that emailing non-Jira users with Jira data should be considered with your security models in mind - you could be leaking potentially secure data if you use one of the functions that email non-Jira users)

3 & 4) Not sure what you mean by "installed CRM"?  Jira is not a CRM system, but can be integrated with them - could you explain what you've done here?