I have a service desk request type that has a number of forms:
1. Customer Application Form(a form open for the customer to edit on an created ticket)
2. Internal Application Form (an internal form only displayed on the service desk for the service desk agent)
For example, the customer completes and submits the Customer Application Detail form including the custom field "Application Title".
The Internal Application Details form is then added to the ticket, so the service desk agent can fill in their internal form. This form also contains ALL of the custom fields from the Customer application form along with some additional fields only for the Service Desk agent to complete. The Service Desk agent then submits their internal form.
At this point the fields are aligned in both forms. However, if I reopen the Customer Application Details form and let the customer make edits, these edits are not displayed in the Internal Application Form. So if they update the Application Title, it won't display the change on the Internal Application form.
Is this expected behaviour? Is there a workaround?
