jira epic time tracking: remaining estimate data is shown in filters but empty in dashboard

Question

I have a scheduled job recalculating total remaining time for an epic by sum of all it's children's remaining estimates.

Using custom-made filters the results show the remaining estimate correctly!

When opening an epic issue, time tracking remains 0.

When using the custom-made filter in a dashboards filter-result gadget, alle fields regarding time tracking (time tracking, remaining estimate, etc...) have no value!

I have checked all field and screen configurations to check if time tracking is not hidden and all corresponding fields are added.

I have checked online documentation but did not find any solution. Maybe this is a bug?

Any help is highly appreciated!

Marcel van Gemert · Answer

@Trudy P Claspill : my hopes are on you! ;)

Am i doing something wrong here, or is it just a limitation of the filter-results gadget?

Marcel van Gemert · Answer

I do not understand why the remaining estimate is shown in the filter result but not in the dashboard using filter-results gadget...

Marcel van Gemert · Answer

This is the daily scheduled task to update the remaining estimate in jira:

This is the result in the filter itself:

It clearly shows the data expected, so that's OK.
But not i use this same filter in a dashboard using filter results gadget and the data is not shown:

So there is something wrong with the filter-results gadget or somehow i need to check some specific settings?

Please anyone?