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Jira service desk portal missing status button

Anantya Wibowo

Hi All, please advise I have problem the workflow status I define for a project/request type is not appear on Jira service desk portal

In the project page, I can see the new status and transition into it.

Please advise how to administer/config so the other status appear in Jira service desk portal

Thanks

Accepted answers

Kai Krause_xx7uj7

Hi,

its the transition , that a customer can use.

to configure it go to the workflow an click "show transition in the customer portal" .

Screenshot 2025-03-13 083617.png

So it would be appear when the transition can be used in the portal.

BR
Kai

All comments

Kai Krause_xx7uj7

Hi,

its the transition , that a customer can use.

to configure it go to the workflow an click "show transition in the customer portal" .

Screenshot 2025-03-13 083617.png

So it would be appear when the transition can be used in the portal.

BR
Kai

Anantya Wibowo

OK I'll try. many thanks for clue

Anantya Wibowo

It works. I also must create a screen. not sure if this is needed though but your clue sparks my intended requirement.

Many thanks once again

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