Add-ons that use the JSM cost model?

Phil H

Hello,

Is there a list of add-ons that only bill based on JSM and not the Jira licensing?  

For example:
Say we have over 500 Jira and Confluence licenses
However, we have only 50 JSM licenses



Seems silly that tools/add-ons that we want for only 50 people, actually require buying over 500 licences and as a small organisation the cost is just not feasible. 

Pavel Junek

Hi Phil,

Welcome to Atlassian community!

In Atlassian Cloud, app billing is generally determined by the total number of users across your Jira products. Specifically, Jira Cloud apps are priced based on the maximum number of users of the Jira products on your instance. For example, if you have Jira Software with 500 users and Jira Service Management (JSM) with 50 agents, you would typically pay the 500-user price for apps.

However, some apps are designed specifically for JSM and offer billing based on the number of JSM agents rather than the total number of Jira users. For instance, Agent Dispatcher allows dynamic management of your organization's license usage, potentially reducing the number of JSM agent licenses required. If you have 10 JSM agent users but only 2 use related features concurrently, this app helps optimize license usage accordingly. 

Another example is Enjo Agent Assist, an AI-powered assistant tailored for JSM agents. This app analyzes conversations, logs, and attachments to deliver structured summaries, aiding agents in resolving issues more efficiently. 

To identify apps that bill based on JSM agents, consider the following steps:

1. Review App Pricing Details: On the Atlassian Marketplace, each app's pricing tab provides information about its billing structure. Look for notes indicating that the app is billed based on the number of JSM agents.

2. Contact App Vendors: If the pricing information isn't clear, reach out directly to the app vendors. They can provide specifics about their billing model and confirm whether it aligns with your JSM agent count.

3. Utilize Filtering Options: The Atlassian Marketplace allows filtering apps by categories such as "Jira Service Management" or "IT Service Management." Apps in these categories are more likely to offer agent-based billing.

By focusing on apps that cater specifically to JSM, you can find solutions that align with your licensing needs, potentially reducing costs associated with broader user-based billing models.