Assignee is greyed out

Michael Eaves_97ls6t

 

Creating a new Team managed project(Marketing), and when I create the ticket from the service desk (non customer) portal, I can assign it appropriately. But in the Request type design of the project settings, Assignee is greyed out and I can't select a designated person for that Request type. We have a Company managed site forIT requests, and I don't run into this at all. Is having both a company managed and a team managed under the same account causing this?

Trudy P Claspill

Hello @Michael Eaves 

Having both Team Managed and Company Managed projects in the same JSM instance should not cause this.

Can you provide screen images of what you are seeing when you experience this problem?

You said you created a Team managed project (Marketing). Do you mean you used the Marketing Service Management template to create the project?

 

In a Company Managed Service Management type of project you say you don't have the same problem. However in a CM JSM projects Request Types and Issue Types are separate, and get linked together. In TM JSM projects there are only Request Types. Can you show us the screen in the CM JSM project where you are not having the problem that you are experiencing in the TM JSM project? Where in the CM JSM project are you specifying a default Assignee for a specific Request Type?