Automation For JIRA "transition" to target Status "A" fails - Error Log shows failure to "B"

Greg Abbenante

Testing a migrated "Premises" JIRA instance to JIRA Cloud. I am using "Automation For JIRA" to transition a workflow from the Status its in (Pending MTP Approval Business)  to the rules Destination set Status (Pending MIS Management Approval). The rule runs and passes all of the rules logic until it hits the last part to "Transition Issue". When I inspect the failed portion of the rule it says "Unable to transition your issue to the selected status: 

 

Pending MTP Approval Business, which is the status it is in. The rule validates fine but fails and shows that its failing something that's not even set up in the rule to begin with. Please help. I have already tested permissions/actors etc. Is there a know bug regarding transitions at this time?

Trudy P Claspill

Hello @Greg Abbenante 

Welcome to the Atlassian community.

Do you have more than one transition path between the starting and destination statuses? If not then clear the information in the Transition match field in the Transition Issue action. Use of that field is only needed when there is more than one transition path available between the statuses.