Hi, I have created a backlog board for our project, and invited key developers to join the board. And I receive confirmation from Jira, like this: And I also see them on my team list. Like this: But none of them have access. They try to open the link to the backlog board and sees this This has put our project to a grinding half. We have a tight timeline. Please help. Jing

Hello @Jing Gu I'm following up on this post of your to find out if Atlassian was able to find the root cause and resolution for your issue? Is they were, could you share that information with us? It may be beneficial to other people who have a similar problem and search this community.

It is not an impossible task. Many people grant users access to Jira every day. On the surface it seems like you have done all the right things. It is possible that something has gone wrong with your system, or the project. One last thing I would suggest is to try creating another project and granting users access to it. If it works in the second project then there may have been some sort of corruption that was specific to the first project.

Trudy, Thank you for all the help. The ticket number is JST-1113070 The Atlassian team seems to be working on it but hours have passed without any progress. It may be safe to assume that due to their product design, giving team member access to a project is an IMPOSSIBLE task.

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how to give access of backlog board to a team member

Jing Gu

Hi,

I have created a backlog board for our project, and invited key developers to join the board.

project board blurred.png

And I receive confirmation from Jira, like this:

Rafael confirmation blurred.png

And I also see them on my team list. Like this:

team blurred.png

But none of them have access. They try to open the link to the backlog board and sees this

Rafael has no access.png

This has put our project to a grinding half. We have a tight timeline.

Please help.

Jing

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Trudy P Claspill

Hello @Jing Gu

What type of project does this concern? You can get project Type information from the Type column on the View All Projects page under the Projects menu.

Have you checked in the Project Settings > Access (or in Project Settings > People) to see that the specified users have been assigned to a Role in the project?

Jing Gu

Hi Trudy, thank you for the response. I really appreciate it.

This is how I granted project access in the Project Setting.

You can see they are all on it.

project setting access list-blurred.png

Jing Gu

Other team members on this list are seeing exactly the same thing.

Below is the the screenshot of another user on the list.

Is this a bug?

This is giving a very bad taste to the team.

I am under a lot of pressure to switch to other Agile management platforms which could at least allow team members to access the project board.

Trudy P Claspill

Thank you for that additional information.

And with that screen image showing "Access" at the top, I can tell you are working with a Team Managed project.

Typically the Email column in the above screen will show the email for the user, but in your image it shows dashes. Did you modify the image or are dashes actually shown in the screen?

Have you confirmed that Rafael is logging in to Atlassian Cloud with the same email that you used to invite them? They can click on their avatar in the upper right corner to confirm the email of their logged in account.

Screenshot 2025-03-12 at 10.42.11 AM.png

Can you confirm through User Management that the users have been added to a group that is granted user access to the Jira product?

When the user gets the error, have you confirmed that they are using the correct URL? Can you share with us the URL that they are accessing? Obscure the base URL and project key if you wish. I am trying to discern if they are using a URL for viewing an individual issue in the project, or the project board, or something else.

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