cannot create a Knowledge base "space"

Question

I just get an error :

"We couldn't create a space for you. Confluence might be down, or you might not have permission to create a space"

I'm testing this function in the free jira service management so I can then work with my atlassian admin on how to do this on our paid premium account.

in the free account, i am jira admin....so I don't think this is a "permissions" issue.  and under "people and access" in my project i am an "Administrator".   just trying to explore the KB functionality.   I don't think I need to have full blown confluence based on the "Learn how Confluence powers your knowledge base" link when I goto the "Knowledge Base" section of my project.

Marc -Devoteam- · Answer

Hi @Jason Gauruder

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

Jason Gauruder_9xe0gd · Answer

this is helpful.   I was able to get past the error message by following that guide.  Appreciate the assistance!

Regards,

Jason

Marc -Devoteam- · Answer

HI @Jason Gauruder

As this is a free tier, you would first need to enable the Confluence product in your Cloud instance.

See, https://confluence.atlassian.com/jirakb/free-confluence-for-jira-service-management-knowledge-base-annual-licenses-1167818836.html for setup.