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how do automate email sending to issue submitter when email is whithin the description?

Mirmelshtein_ Roi

Hello

We are using issue collectors intergated into our website to collect user feedback strait into Jira and we'd like to create an automted email once the issue is created to the issue submitter...but the email adress is part of the description

Is there a way yo use samrt values in the "To" field in the automation to extract this mail form the description field?

Accepted answers

Pasam Venkateshwarrao

Hi @Mirmelshtein_ Roi

Welcome to the community,can you try this Automation Rule

Screenshot 2025-03-12 at 6.27.42 PM.png

All comments

Pasam Venkateshwarrao

Hi @Mirmelshtein_ Roi

Welcome to the community,can you try this Automation Rule

Screenshot 2025-03-12 at 6.27.42 PM.png

Mirmelshtein_ Roi

Thanks a lot !

But how will it know to take it from the description field?

Pasam Venkateshwarrao

@Mirmelshtein_ Roi have you tried to run the rule?

Mirmelshtein_ Roi

Hi @Pasam Venkateshwarrao

Yes I did. here is configuration - the compare tow values does work but the mail is not being sent

Bill Sheboy

Hi @Mirmelshtein_ Roi

Please try using the text functions to extract the email address, perhaps saving it in a Created Variable to make checking the value easier:

The key to making such parsing work is using a consistent formatting for the Description field so the email address may be found easily.

Kind regards,
Bill

Mirmelshtein_ Roi

Hello @Bill Sheboy

I managed to create this automation and it passed with no issues accoriding to the audit logs but the email was not recived

here is where I'm stuck - could it be that the reason for this is the mail adress in the description body is a link? if so how do I habdle that?

Bill Sheboy

Yes, it is likely a "smart link" and thus the email address is probably appears twice in the Description field's markup. For example:

[emailAddress|emailAddress]

You can verify this by first saving that extracted value to a Created Variable and then writing it to the audit log before using it in the Send Email Action. Once confirmed, you may use additional text functions to extract a single value for the email address.

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