automation stopped working

Question

Hey,

i have a Problem regarding a new Approval Workflow/Project i created Yesterday, i took the Template "Document Approval" and edited the workflow where i killed the possibility to go from "In Review" to "Approved" and used the Automation:

Restrict users Who have previously updated an issues status

it worked flawlessly about 20 hours ago.

I tested it with my own and a test account, however, now i tried it with my colleagues and it suddenly doesn´t work anymore, i don´t get an error message nor anything.

i tested it yesterday in a span of 2 hours and it worked everytime on multiple Devic es.

the automation limit is´nt the Problem, neither is permissions, do you know why this might be happening?

i had the same Problem with the same Project before, suddenly when i edited the workflow a bit, no automation was working anymore, is there maybe something i am missing?

Varsha Joshi · Answer

Without the audit log it would make it little difficult to debug.

As per your screen shot - one of the conditions is to restrict the transition to users who have not moved an issue the issue previously. I would check the Jira item's history that you think the automation should have run. See if that gives you any clue.

Noah Scheffczyk · Answer

nvm, found them, seems i can´t use it.

Noah Scheffczyk · Answer

where can is the the audit logs? just want to make sure.

and yes, it was saved, as i said it worked flawlessly.