Closed tickets are staying in the queue for too long.

Question

I have seen the option before but can't seem to find it anymore. I am trying to move closed tickets showing in our queue to an archive so they aren't visible anymore after 3 days of being closed.

Any ideas on where this setting would be? I'm having to scroll way down to the bottom to find the "See Older Issues" option.

Sam Bryant · Answer

Hey Dave, thank you for the reply!

This works but also closes the view on open tickets. I'm looking for a way to automatically remove old tickets (3d like you said would be ideal) from the Kanban board.

Dave Mathijs · Answer

Hi @Sam Bryant welcome to the Atlassian Community!

resolutionDate >= -3d will only include issues that were resolved 3 days ago or less.