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White Whiteboard is only White

Ronnie van Gelder

Hi,

I am the owner and creator of our whiteboard. Since last weekend, it has been a white screen with no grid (dots), not showing my sticky notes, etc. All other team members and admin can see and work on the content that I created. They can also see that I am on the whiteboard since my logo is at the top of the screen.

I have read several similar concerns, but all the steps explained won't work (delete cache, Altassian browser data, etc.)

Opening in Full Screen is also not working on my end.

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Anyone in this space

When I create a new whiteboard, my original one appears again, but I can't change it. There is no toolbar to create sticky notes, and clicking on existing notes doesn't work. Only when I click on a note above another one is the other one selected, as if I'm clicking in the wrong place.

When I archive the new whiteboard, my original whiteboard is white again.

How can this be resolved?