Drop down field, automation of emails based on drop down values

Question

I have a dropdown field for architecture review - There are 3 values - Architecture Review Needed,  then second is - Review Completed, and third is More Information needed.  I'm then creating an automation process to where each of those values goes to a different individual (the email automation) and body of email changes based on what was selected.  - Not able to get the flow of the automation to work - what am I missing to accomplish this?  I have it started off with the checking for a trigger - this field value changed, then I state if its equal to REVIEW REQUESTED then it creates an email - I need it to check the other 2 values as well - and unsure how to accomplish this - can you assist please.

Bill Sheboy · Accepted Answer

Hi @MJJALP

For a question like this, context is important for the community to help.  Please post the following:* what type of project is this (e.g., company-managed, team-managed, etc.), 
* an image of your complete automation rule in a single image for continuity,
* images of any relevant actions / conditions / branches,
* an image of the audit log details showing the rule execution, and
* explain what is not working as expected and why you believe that to be the case.

Until we see those...For a scenario like this, you could try using the if / else block or if the email bodies are not too complex, use Lookup Tables for the content:

* https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#If-else-block
* https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table

Kind regards,
Bill

Trudy P Claspill · Accepted Answer

Hello @MJJALP

When asking for help with an automation rule, it will enable us to better help you if you provide screen images showing your complete automation rule.

Without that my suggestion is that you need to use an IF/ELSE construct to check the value of the dropdown.

If field value = X
  then send email to A
Else if field value = Y
  then send email to B
Else
  send email to C

https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#If-else-block

Varsha Joshi · Accepted Answer

Would it be possible to provide a screenshot of your automation rule?